Total score
12 / 18
Confidence · high
Type · deadline change
Account health risk
1 / 3
Listing risk
0 / 3
Revenue or fee impact
3 / 3
Deadline or workflow impact
3 / 3
Affected seller breadth
2 / 3
Actionability
3 / 3
- — The filing window was cut in half.
- — Slow reimbursement queues now age out faster.
What changed
Amazon announced that effective February 16, 2026, the SAFE-T claim filing window for US seller-fulfilled orders would change from 60 days to 30 days. The 30-day clock now starts from the return delivery scan or refund date, whichever comes later, and from the last scan event for lost shipments.
Who should care
Seller-fulfilled Amazon merchants, account-health teams, reimbursement specialists, and agencies that batch claim review or rely on slower retrospective workflows.
Why it matters
This is operationally important because delayed claim review is now much more dangerous. Backlogs that were survivable under a 60-day window can now age out before teams even look at them.
What to check now
- 01Audit any reimbursement queue or claim-review backlog built around the older 60-day assumption.
- 02Pull forward review cadences for returns and refunds that are nearing 30 days.
- 03Update claim tracking docs so every operator knows the new start point for the SAFE-T clock.
Operator take
The hidden risk here is not policy confusion. It is queue discipline. Any team that still reviews claims in slow batches will miss recoverable money.